Your Personal Spa Awaits
Living Well, Redefined.
Why You Will Love Echelon Living
| Echelon Living | Others | |
|---|---|---|
| White-Glove Freight Delivery Service Included | ✅ | ❌ |
| U.S. Dealer Warranty Support | ✅ | ❌ |
| Premium Insulation and Hydro Jets | ✅ | ❌ |
Frequently Asked Questions
🆓 Do you offer free shipping?
For a very limited time only, we are providing our guests with FREE White Glove Delivery Service on the Cyanna Valley Supreme and Galaxy model spas. This promotion is for a limited time only and applies only to shipping within the continental U.S. Sorry, Alaska and Hawaii are excluded from this promotion.
The 102 and 103 Cyanna Valley Spas include standard LTL Residential + Lift Gate Delivery for shipping within the continental U.S., but these items do not include the white glove service. If you would like to add the white glove delivery service for an additional cost, please contact us at hello@echelonlivingco.com and we would be more than happy to assist you.
♨️ What is a "PNP" Spa?
PNP stands for "Plug and Play." A PNP spa is a hot tub that plugs into a standard 110V household electrical outlet, making installation quick and easy. Unlike traditional hot tubs that require dedicated 220V electrical wiring, PNP spas can be set up without the need for an electrician, allowing you to start enjoying your spa right away.
🗣️ Can I speak to someone before placing my order?
Of course! Our support team is available by phone or email to answer any questions about specs, shipping, setup, or collections. Feel free to reach out any time. We can also be reached by sending us a message via our site chat feature and will get back to you as soon as we can.
🤝 Why did you choose to partner with Cyanna Valley Spas?
We partnered with Cyanна Valley Spas because they share our commitment to quality, innovation, and customer satisfaction. Their spas are built with premium materials, advanced technology, and exceptional craftsmanship. Cyanна Valley Spas offers reliable products backed by excellent warranties, ensuring our customers receive the best value and long-lasting performance. We're proud to offer their trusted line of spas to help you create your perfect relaxation experience.
💲 Do you offer price matching?
Due to the inclusive White Glove Delivery Service for many Cyanna Valley Spas, and standard LTL Residential and Lift Gate Delivery for others, price matching is not available. The 'all-in' shipping promotion aims to simplify shipping by managing the process for you.
💳 What payment methods do you accept?
Convenient payment options include all major credit cards and Shop Pay, processed securely. Financing options are also available.
🏦 Are financing options available?
For your convenience, we offer easy financing options using Shop Pay.
🔄 What is your return/exchange policy?
We want you to be completely satisfied with your purchase. If you're not happy with your spa, you can return it within 10 days of delivery for a full refund, provided it's in original condition and packaging. Due to the nature of our products, please contact our customer service team before initiating a return so we can assist you with the process. Certain conditions and a restocking fee may apply - please see our full return policy for details.
Our Mission
At Echelon Living, we specialize in curating high-quality hot tubs, spas, and cold therapy units that elevate your lifestyle and well-being. Whether you're a homeowner seeking daily rejuvenation, a hotel owner enhancing guest experiences, or an Airbnb host creating unforgettable stays, we provide the equipment that makes wellness accessible and effortless.
Let customers speak for us
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