Shipping Policy
Shipping Policy – Limited Time Only Deal!
At Echelon Living, we're committed to delivering your wellness products safely and efficiently to your door.
Authorized Cyanna Valley Dealer
We are proud to be an authorized dealer of Cyanna Valley spas, hot tubs, and Chill Therapy cold plunges. All Cyanna Valley products are built to order to ensure the highest quality craftsmanship.
Free White Glove Delivery Service
Our Supreme and Galaxy models include complimentary white glove delivery service, which includes:
- Scheduled delivery to your home
- Professional delivery team
- Placement in your desired location
- Unpacking and setup
- Removal of all packaging materials
Standard LTL Freight Delivery
All other products are shipped via free standard LTL (Less Than Truckload) freight with liftgate service, which includes:
- Curbside delivery to your address
- Liftgate service to lower your product from the truck
- You will be responsible for moving the product into your home and final placement
Production and Delivery Timeline
Build Time: Each Cyanna Valley spa, hot tub, and cold plunge is custom-built from scratch. Production typically takes 2-3 weeks from the point of order to unit completion.
Shipping: Once your unit is complete and payment has been received, delivery typically takes 7-10 days. Please note that delivery times are dependent on your location and drop location accessibility. We will keep you informed throughout the entire process and contact you to schedule your delivery.
Returns
If a return is approved, the product will be shipped back to the Cyanna Valley Spa facility in Michigan. Please contact us for our complete return policy and procedures.
Questions?
If you have any questions about shipping, delivery, production timelines, or returns, please contact us before placing your order.